Frequently Asked Questions

Listed below are some of the many questions we receive. If you have a question not found here please get in contact with our staff.

Advice and Help

We cannot advise or assist you with regards to probate as we are not qualified to do so. We have trusted, local solicitors who can be called upon for advice if needed. Please let us know and we will help you as much as we can.

We provide a counselling service because we care about helping people as their life continues without the person who has died. If you feel this service would be of help to you, please let us know at any time, no matter how recent or long ago you were bereaved. Our staff have been trained by Cruse, the national bereavement support charity, and are available to all of our clients free of charge.

 There are many different situations in which a death may be reported to the coroner and what happens next depends upon the individual circumstances. This link from the GOV UK website gives formal, informative explanations of what happens when a death is reported to the coroner:https://www.gov.uk/after-a-death/when-a-death-is-reported-to-a-coronerIf you would like to speak to someone, please telephone us. You can be assured of our compassionate and professional advice in relation to your unique needs.

Whether you would like to arrange a burial or cremation service, the time and date of the funeral will always be arranged at your convenience. We have to be mindful of the availability of service times at the desired crematorium or cemetery/burial ground when making arrangements, but we will always make you aware of the different options.

This really depends upon the circumstances of the death such as whether it was expected or unexpected and where the person died.

The Bereavement Advice Centre website has a very helpful, practical guide for what to do when someone dies. It gives information about lots of different circumstances.

If you would like to speak to someone, we’re here to help with caring, professional advice. There is no charge for this service and you can contact us at any time, day or night.

We can be called at any time, whenever you are ready to do so. Whether you would like help immediately after someone close to you has died or you need some time to think about things before calling, we’re here to help whenever you need us.

Contact and meeting us

Yes, you can contact us using any of these means. Please be aware that documentation required for the funeral must be completed by a next of kin or authorised executor and require signature; sufficient time must be allowed for the completion and return of these documents in accordance with the arranged date and time for the funeral. We will advise you accordingly if you are unable to meet with us face to face to organise the funeral.

Continuity of care is very important to us. With that in mind, the same member of our staff will be responsible for assisting you and your family, from your first contact to the funeral service and afterwards, however long you need us to help you in your bereavement.

Yes, we provide a 24 hour service, 365 days of the year. Please do contact us at any time.

It is essential that we make the funeral arrangements in a place where you are most comfortable doing so. If you would like to talk with us at our premises you are very welcome to do so, but if you would prefer us to visit you at home or another address, just let us know what feels right for you.

Costs

We provide a counselling service because we care about helping people as their life continues without the person who has died. If you feel this service would be of help to you, please let us know at any time, no matter how recent or long ago you were bereaved. Our staff have been trained by Cruse, the national bereavement support charity, and are available to all of our clients free of charge.

We understand that sometimes funds are not available immediately after someone has died, such as when a person’s estate has to be administered through probate or authorisation is required for the release of funds from their accounts. With this in mind, we have flexible payment options to suit your individual circumstances. Whatever your financial requirements are, please let us know and we will accommodate your situation in any way that we can.

To us, bespoke means helping you to organise a funeral that meets with your unique requirements. Every service is priced according to the services being provided; we don’t have ‘package’ arrangements that charge for things you don’t want or need. You can be assured that however simple or complex your unique wishes are, we will discuss all costing with you before the funeral, providing you with a full, detailed estimate and making sure that everything is agreeable to you.

Prepaid Funeral Plans

Yes. We are unique because we provide fully guaranteed funeral plans. Most pre-payment plans only guarantee the funeral director’s fees and do not guarantee disbursements (the fees payable for services provided by others, such as crematorium/cemetery). This often leaves a shortfall that your family would have to pay when the time comes.

We give you the peace of mind that comes from knowing that everything is fully paid and there will be no shortfall when the plan is required*.

We can provide a pre-paid funeral plan tailored to your unique requirements and have flexible payment options. Our plans are provided in conjunction with the Funeral Planning Trust which guarantees financial security. For more information please telephone or email us; we can send you full, detailed information and pricing.

*This is based on the funeral plan having been fully paid at the time when it is required. Our pre-payment plans can only cover the services detailed in the plan schedule; any services required at the time of need that were not covered in the plan will result in additional charge.

Yes, whether you need to plan a funeral for someone close to you or you want to think about your own funeral, we can help you to do this in advance. This service is free and you don’t have to make any kind of pre-payment for the funeral if you don’t want to. We’ll talk to you to gain an understanding of your needs and wishes, giving you all the support you need to make well informed choices that are right for you. Please contact us at any time.

Questions about the Funeral

This really depends upon where you intend to scatter your loved one’s ashes. There are certain places where you can scatter ashes (sometimes relevant permission is required) and certain places where you can’t. Please telephone or email us and we’ll advise you in relation to your location(s) of choice.

You are welcome to arrange all or some elements of the funeral service yourself if you would like to. We are here to support you, not to take over or tell you what you should or shouldn’t do. Even if you would just like some advice, please contact us; we are here to help in any way that we can.

Continuity of care is very important to us. With that in mind, the same member of our staff will be responsible for assisting you and your family, from your first contact to the funeral service and afterwards, however long you need us to help you in your bereavement.

Embalming is not always necessary and when this is the case, we do not embalm. However, in some cases it is advisable and in other circumstances it may be a requirement (as is often the case when someone has died abroad). We will always discuss this with you, giving you choice and providing you with our honest, expert advice in relation to the unique circumstances.

Yes, we have private chapel of rest facilities. Visiting someone in the chapel of rest is not a problem at all. If, for any reason we feel it is inadvisable, we will discuss this with you in an honest and sensitive way. The final decision though, is always yours and we will support you accordingly.

Yes. We would need to discuss this with you to ensure that everything meets with the cemetery or churchyard regulations, but we can certainly help you to have a personal, meaningful burial service.

Yes. If you would like the person who has died to be brought home we would talk with you to determine how we can help you to do this safely and respectfully. Please contact us if you would like your loved one to be brought home; we’ll do everything we can to accommodate your wishes.

Whether you are coming to visit the person who has died in the chapel of rest or not, you will always be asked what your wishes are in terms of the clothes that they are to be dressed in. You can entrust us to respectfully dress your loved one or, if you wish to, you and/or other family members can dress them (with or without our help, as required).