Frequently Asked Questions - Advice and Help

We cannot advise or assist you with regards to probate as we are not qualified to do so. We have trusted, local solicitors who can be called upon for advice if needed. Please let us know and we will help you as much as we can.

We provide a counselling service because we care about helping people as their life continues without the person who has died. If you feel this service would be of help to you, please let us know at any time, no matter how recent or long ago you were bereaved. Our staff have been trained by Cruse, the national bereavement support charity, and are available to all of our clients free of charge.

 There are many different situations in which a death may be reported to the coroner and what happens next depends upon the individual circumstances. This link from the GOV UK website gives formal, informative explanations of what happens when a death is reported to the coroner:https://www.gov.uk/after-a-death/when-a-death-is-reported-to-a-coronerIf you would like to speak to someone, please telephone us. You can be assured of our compassionate and professional advice in relation to your unique needs.

Whether you would like to arrange a burial or cremation service, the time and date of the funeral will always be arranged at your convenience. We have to be mindful of the availability of service times at the desired crematorium or cemetery/burial ground when making arrangements, but we will always make you aware of the different options.

This really depends upon the circumstances of the death such as whether it was expected or unexpected and where the person died.

The Bereavement Advice Centre website has a very helpful, practical guide for what to do when someone dies. It gives information about lots of different circumstances.

If you would like to speak to someone, we’re here to help with caring, professional advice. There is no charge for this service and you can contact us at any time, day or night.

We can be called at any time, whenever you are ready to do so. Whether you would like help immediately after someone close to you has died or you need some time to think about things before calling, we’re here to help whenever you need us.